Self Pay FAQ

Save money


I have health insurance, how could using Self Pay save me money?

  • The amount billed to insurance can range vastly. If you have a deductible, your insurance company may not cover the cost of services until that deductible amount has been reached. If you have not yet met your deductible, you will be billed and owe us most of the cost. Depending on your plan, our Self Pay option could save you money!

How could Self Pay help me if my insurance is Out of Network?

  • An Out of Network insurance plan may not cover any changes; therefore our Self Pay Option might be the best option for you.

  • If an Out of Network plan does offer Out of Network benefits, you will still be billed for any insurance adjustments. The Self Pay option may save you money.

I have a “Hard Max” for Physical Therapy, what does that mean?

  • A “Hard Max” typically means that this is how many visits your insurance will cover for Physical Therapy in a calendar year (i.e. December 1, 2022 to November 30, 2023)

What if I change my mind after billing my insurance, they don’t cover the charges, and I want to switch to Self Pay?

  • Once we have billed your insurance, we are not able to make Self Pay Options retroactive. You may however, switch to Self Pay moving forward.

How do I submit my Self Pay Claims to my insurance?

  • You can request your records from our Patient Services Department, and submit your claims to your insurance company on your own behalf. This is a great option if you have a high deductible insurance plan!

Can I buy more than one 5-pack at a time?

  • Yes, absolutely! However, the % discount will be the same, based off the 5-pack purchase price.

If I don’t need or use all of the visits in my 5-Pack, do I get my money back?

  • Yes! If you have any visits remaining in your package after therapy ends, we refund the difference to you in the form of a check, and mail it directly to you.